Shipping policy

1. Introduction

This Shipping Policy applies to all orders placed through Regent and Tail (“we”, “us”, “our”) on www.regentandtail.com. This policy explains order processing, delivery timelines, shipping charges, tracking, returns pickup, and related terms.

By placing an order, you agree to this policy and confirm that you are responsible for providing accurate shipping details.

2. Definitions

  • Order Confirmation: Acknowledgment that the order has been received.

  • Processing Time: Time taken to prepare the order before dispatch.

  • Dispatch: When the shipment leaves our warehouse.

  • Delivery: When the shipment reaches the customer’s address.

3. Order Processing

  • Orders are processed within [1–3 business days] after payment confirmation.

  • Processing may be delayed during public holidays, festivals, sale events, or due to verification for cash-on-delivery (COD) orders.

Assumption: Inventory availability and accurate customer information are provided at time of order.

4. Shipping & Delivery

4.1 Delivery Locations
We deliver to addresses across India except regions restricted by logistics partners.

4.2 Delivery Time Estimates

Region Estimated Delivery Time
Metro & Tier-1 Cities 2–5 business days
Tier-2 Cities / Towns 5–8 business days
Remote Areas 7–12 business days*

*May vary based on courier partner reach.

4.3 Delivery Exceptions
Delays may occur due to:

  • Natural calamities, civic disruptions

  • Incorrect or incomplete address

  • Lockdowns, transport restrictions

  • Cash-on-delivery verification delays

5. Shipping Charges

  • Standard shipping: ₹300

  • Free shipping on orders above ₹9999

  • COD charges (if any): ₹0

  • Charges shown at checkout are final.

Charges are based on weight, volume, and delivery location.

6. Tracking

Once your order is dispatched:

  • You will receive a tracking ID via email/SMS.

  • Use the tracking link to monitor delivery status.

  • Estimated timelines may update dynamically with carrier data.

7. Failed Delivery & Address Issues

  • If delivery fails due to wrong/insufficient address or unavailability of recipient, we may:

    • Re-attempt delivery

    • Return the order to warehouse

Additional charges may apply for re-delivery or updated shipping.

8. Returns & Reverse Pickup (Summary)

Returns and refunds are covered in our Return & Refund Policy linked here: [Insert Link]

Reverse pickup (where applicable) will follow:

  • Pick-up within [2–5 business days]

  • Refund processed after inspection

  • Customer is responsible for order availability at pickup time

9. Lost, Stolen, Damaged Shipments

  • Lost in transit: We initiate investigation with the courier partner.

  • Damaged on delivery: Inform us within 24 hours of receipt with images.

  • Stolen shipments: Claim supported with evidence/acknowledgement from courier.

Refund/replacement will be processed per applicable policy.

10. Amendments to Policy

We reserve the right to modify this Shipping Policy at any time to comply with legal requirements or improve service.

Updated versions will be published on www.regentandtail.com with new effective dates.

11. Contact Information

For shipping queries:
Email: siddharth.george@regentandtail.com
Phone: +91-9986086161
Address: #629, First Floor, 5th Main, 2nd Stage, Indiranagar, Bangalore - 560038